Frequently Asked Questions


You can reach us through our toll-free number , chat or by sending an email to our support team.

Yes, for payments made using American Express, there is an additional 3% charge.

Our dedicated Basmati Grocery team handles the physical delivery of your purchases.

Yes, we provide round-the-clock delivery service, 365 days a year. You can either choose your preferred delivery time during checkout, or you can leave a note with special instructions for the delivery. We'll ensure your order is safely delivered, and if requested, we'll send you a photo as proof of delivery.

Currently, we offer delivery to all locations in the Perth region. However, please note that not all areas within the region qualify for free delivery. To check if your address is eligible for free delivery, please visit the following page: